1. Acceptance of Terms

By using this website (“Site”) or any services provided by Platinum Home Services Inc., you agree to comply with these Terms of Use and this Privacy Policy. If you do not agree, please do not use this Site or our services.

2. Description of Services

Platinum Home Services Inc. provides professional plumbing, heating, and home repair services in and around Fall River, Massachusetts. The information on this Site is for general informational purposes only and does not constitute a binding estimate, guarantee, or contract until confirmed by our office.

3. Scheduling and Estimates

Submitting a form or online request does not guarantee an appointment. All services, pricing, and times will be confirmed directly by our staff before work begins.

4. User Responsibilities

• Provide accurate and current information when submitting forms or service requests.
• Do not use this Site for unlawful or harmful purposes.
• Do not interfere with or disrupt the Site’s security or functionality.

We reserve the right to refuse service or cancel appointments at our discretion.

5. Intellectual Property

All content on this Site—including text, images, graphics, and design—is the property of Platinum Home Services Inc. and protected by copyright and trademark law. You may not reproduce or distribute materials without permission.

6. Disclaimer of Warranties

This Site is provided “as is” without warranties of any kind. We make no guarantee that the Site will always be available, accurate, or error-free. Information provided here is for general informational purposes and should not replace professional consultation.

7. Limitation of Liability

In no event shall Platinum Home Services Inc., its owners, or employees be liable for any indirect or consequential damages arising from use of this Site or our services.

8. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law rules.

9. SMS Communications (Required Disclosure)

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

1. SMS Consent Communication: Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications: If consent has been given to receive text messages from Platinum Home Services Inc., messages may be received related to the following:

• Appointment reminders
• Follow-up messages
• Billing or account inquiries
• Promotions or offers (if applicable)

Example: “Hello, this is a reminder of your upcoming appointment with Platinum Home Services Inc. on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time..”

3. Message Frequency: The number of messages you receive may vary based on your scheduled service appointments or other service-related situations. Typically, you may receive up to two SMS messages per week related to appointment confirmations, reminders, or updates regarding your plumbing services.

4. Fees: Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method: Opt-in to receive SMS messages from Platinum Home Services Inc. can be done in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6. Opt-Out Methods: Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help: For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us or call us at (888) 758-6935.

8. Standard Disclosures: Message and data rates may apply.

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10. Privacy Policy

a. Information We Collect

• Personal Information: Name, address, email, phone number, and service request details.
• Service Information: Plumbing or home repair service details.
• Automatically Collected Data: IP address, browser type, device info, and pages visited (via cookies or analytics).
• SMS Information: Mobile numbers and message history for communication purposes.

b. How We Use Your Information

• Schedule and confirm service appointments
• Respond to inquiries and provide estimates
• Send reminders, billing notices, and offers (if opted in)
• Improve our website and services
• Comply with legal obligations

c. How We Share Information

We do not sell or rent your personal information. We share it only with trusted vendors who help us operate our website or communicate with customers, and only as necessary.

d. Data Security

We use reasonable safeguards to protect your data, though no online system is completely secure.

e. Cookies and Analytics

Cookies help improve functionality and analyze website traffic. You may disable cookies in your browser settings.

f. Children’s Privacy

We do not knowingly collect information from children under 13. Any such data found will be deleted promptly.

g. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

h. Updates to This Policy

We may update this policy periodically. The latest version will always be available on this page.

11. Contact Information

Platinum Home Services Inc.
644 Charles St.
Fall River, MA 02724

Main Office
Call Us Anytime: (888) 758-6935